Returns & Exchanges

At Ancient Aura Jewelry, we want you to cherish your timeless pieces; if your selection doesn't resonate with you, we offer a 30-day window for returns and exchanges on all unworn items. Each piece must be returned in its original velvet pouch and protective packaging to ensure the preservation of its mystical finish.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the jewelry in its original Ancient Aura box and include all authentication certificates to qualify for a full refund.

• 3.
  Secure Shipping

  Download and print your prepaid shipping label from our portal, then drop off the package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our artisans verify the item's condition, we will process your refund to the original payment method within 5-7 business days.